Shipping policy
RULIL delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At present, we do not offer international shipping.
Processing Time
We take 1–3 business days (Monday–Friday, excluding holidays) to process orders. Once your order is shipped, you'll get a confirmation email that includes tracking details.
Shipping Options
- Standard (7-14 business days): $15
Estimated delivery times are expressed in business days and do not factor in weekends or holidays. Every order comes with tracking.
Order Tracking
After your order leaves our facility, we email you a tracking number. You can follow your package's journey on the carrier's website (USPS, UPS, FedEx, or the designated carrier).
Delays
We strive to meet the estimated delivery windows, but occasionally delays happen due to carrier problems, weather conditions, or a surge in order volume. If your order is noticeably late, reach out to us at support@rulil.shop and we will look into it with the carrier.
Incorrect Address
Kindly verify your shipping address when you check out. We cannot be held liable for orders sent to an address you provided that is incorrect. If you spot a mistake, get in touch with us promptly, and we'll do our best to correct it before your order ships.
Lost or Damaged Packages
If your package goes missing during transit or shows up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@rulil.shop. We'll collaborate with the carrier to sort out the problem and, when suitable, arrange for a replacement or refund.